The Citizen's charter provides information on various service rendered by this department to the public like effecting new service connections,replacement of defective meter etc. The Jurisdictional areas of various section officers, sub-divisional officers, Divisional officers are available by which the public /consumer may become aware to whom to be contacted for their needs/complaints.
The Citizen Charter indicates the time limit for the existing power supply to various class and category of consumers having various loads by mere service connection by extension of line, erection of transformers etc. The Citizen charter can be referred for the checklist of documents to be enclosed for the application for various service rendered by the department.
The Electricity Department, Andaman & Nicobar Administration is committed to provide continuous reliable and quality power supply to the general public and all other civil & defence establishment, to operate power generation & transmission system so as to help in uplifting the socioeconomic condition and quality of life of all the people in the Andaman and Nicobar Islands. This would be done by proper implementation of various departmental scheme and programmes for improving the availability of electric power supply. The department would provide electric power connection to intending consumers for residential, non residential, commercial and industrial purposes. Subject to there having the legal tittle of the land and structures/ buildings, with in a reasonable period of time. The officers and staff of this department would be polite and courteous in extending all help and assistance to the consumers and general public for solving their problems. The department will strive to simplify the rules and dispose of the public complaints and grievances with in the shortest period. The department would be pleased to have views and suggestions of the consumers and the general public for improving the services being rendered by it.
The department reserves the rights to impose restriction on the use of power on any part of the day or night if the same is deemed necessary in order to safeguard the departments generating and distributing apparatus.
The intending consumers after completing the internal wiring of their premises need to submit an application to the concerned Assistant Engineer along with documents of ownership of land and house for obtaining the prescribed application and agreement form free of cost from the office of the Junior Engineer. The Assistant Engineers at out station and the Executive Engineer at Port Blair will issue the application form to intending consumer. On submission of the application forms to the concerned Assistant Engineer, checking of the application form will be done & if found correct the application will be processed and the consumer shall be inform about the cause of acceptance/ rejection along with the date of inspection.
The staff of this department will inspect the premises and internal wiring for framing an estimate for providing the service connection & convey the deficiencies which require change/improvement (in accordance to the JERC guidelines).The Junior Engineer will submit the estimate to the concerned Assistant Engineer or otherwise intimate the reasons of rejection of the application to the consumer. The Asst. Engineer shall scrutinize the estimate and approve it for accepting payments. The approved estimate will be sent to the concerned Junior Engineer along with a letter for security deposit for payment of estimate charges.
The temporary supply may be given for a period of not more than three months. For any extension a fresh connection has to be obtained on proper fresh application. Temporary connection only is for a maximum period of six months.
| Connection Type | Security Deposit Rates |
| 1. Domestic and Industrial supply | Rs. 250/- per each KVA connected load |
| 2. Commercial Supply | Rs. 300/- per each KVA connected load |
The seniority list for providing new electric connection shall be maintained by the Junior Engineer of respective Site office from the date of payment of security deposit. The electric connection to the consumer will be provided. However, the grant of power shall be subject to availability of the power and materials with the department. The consumer is also required to enter into a formal agreement for obtaining power supply in the prescribed form.
The intending consumer shall give at least three months notice of actual requirement of power up to 50 KVA and at least six months notice for power requirement in excess of 50 KVA. The intending consumer shall, however, commence to take supply within three months of intimation by the department that supply is available. Should the consumer fail to take the supply within the aforesaid period; the minimum charge (calculated) based on connected load shall be levied monthly, until the consumer avails of the supply. The consumer is not to increase connected load without the prior approval of the department and is not to interfere with the apparatus of the department in the consumer's premises such as meter cutout, seals etc., the power supply to the consumers premises is likely to be disconnected in such case and also if the seals and meters etc. are found to be tampered with would invite penal actions as per rules.
No light complaints from the consumers would be attended at shortest possible time based on the nature of the fault after lodging of the complaint with the respective site office. If the complaint is not attended within a stipulated time mentioned in the time frame, the consumer can contact the concerned Assistant Engineer and failing which the Executive Engineer.
In such events all the staff and officials of the area will be associated by the Engineer-in-charge for normalizing the power supply in the shortest possible time which would also depend on the nature of fault or failure of the system.
On receipt of written complaint from the consumers by the respective site office and payment of required testing fees, as provided in the rules, the energy, meters in the consumers premises shall be tested for checking its accuracy. Incase defects and inaccuracy is observed in the meter beyond the permissible slow/fast range, the said energy meter would be replaced with a new functional accurate meter within the stipulated time subject to availability of energy meters. During the period of checking/replacement of the defective energy meters, average billing as per rules, shall be done. Energy charges paid in excess for a particular period would be adjusted in the future energy bills.
The control, supply, distribution, consumption and use of electrical energy is regulated in these island as per the A&N Gazette. 281 dated 23.09.1983. The service connection materials up to maximum length of 30 meters outside the limit of the property of the consumer would be provided free, but the cost of all the materials required within the limits of consumers property and its installation will be chargeable.
The tariffs for sale of electrical energy are revised periodically and are notified in the official Gazette and local newspapers. The rates of security deposits, estimate charges, testing consumer's installation, resealing of meters, re-connections, fuse service, coils and other miscellaneous works whenever revised will also be publicized through newspaper for the benefit of consumers.
For the safety of the consumer's premises, it is necessary that the wiring in the premises confirm to relevant standards with required earthing to avoid accidents, fire hazards etc. The wiring in the consumers' premises shall be properly carried out, maintained and periodically tested by the consumer so as to confirm to the relevant standards as contained in I.E.Act.1910 and I.E Rules 1956.
Bills will normally be delivered at the consumers premises by hand every month. However the consumers shall inform the department if no bill is received by him within seven days from the date of issue of bills, which will be announced through newspapers/notice Boards in site Offices. Bills are to be paid within 21 days from the date of its issue and surcharge of 15% beyond due date will be charged.
The consumers are to approach the local Site office headed by a Junior Engineer for settlement of their complaints and grievances regarding the services being rendered by Electricity Department. If these are not settled within the above time frame, they can contact the Assistant Engineer failing which the Executive Engineer of the Division for redress. The Telephone Nos. & Names of EE, AE, & JE of different areas will be published periodically for the benefit of the consumers.
Seniority position for new connection applications is effective from the date of payment of Estimate charges/Security Deposit.
CONDITIONS FOR GETTING ELECTRIC CONNECITONS:-
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The department shall maintain the voltage at the point of commencement of the supply to a consumer within the limits stipulated hereunder, with reference to declared voltage:
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The department shall give effect to a request for transfer of consumer's connection, change of category
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The department shall give effect to a request for transfer of consumer's connection, change of category
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