• alhw1965@gmail.com
| |

03192 232 864 / 232 753
Port Blair Andaman & Nicobar Islands
India 744101.

CITIZEN CHARTER IN RESPECT OF ALHW

VISION

"Improve living standards of the people of Andaman & Nicobar and Lakshadweep group of islands by providing cost effective and sustainable facilities for better maritime transport network"

MISSION

  • Sustainable development of port & harbour infrastructure in different islands to provide better connectivity.
  • Provide safe berth/harbour for uninterrupted maritime transport.
  • Provide facilities for easy cargo & passenger movement at ports.
  • Provide adequate ship maintenance facilities in A & N islands.
  • Striving to achieve excellence in quality of facilities and services to stake holders.

FUNCTIONS 

  • Assessment of shipping infrastructure requirement in different islands based on available resources, demand, eco-sensitivity and possibility of development.
  • Providing basic port infrastructure in all inhabited islands in consultation with respective union territory administrations.
  • Creation of artificial harbours in islands not having naturally protected basins/bays.
  • Construction and maintenance of ship repair facilities (Dry docks & Slipways).
  • Conducting various geotechnical, hydrodynamic, environmental, socio-economic studies involving premier institutions/organizations while formulating project details.
  • Efficient operation of port machineries for cargo & passenger services.
  • Effective maintenance of created infrastructure by optimum utilization of available funds.
  • Effective supervision & monitoring of project activities and reporting to ministry & union territory Administrations.

STAKEHOLDERS

In Andaman-Nicobar and Lakshadweep islands, port & harbour infrastructure are created and maintained by Andaman Lakshadweep Harbour Works (ALHW) but facilities are operated (utilization is regulated)by respective UT Administrations. In this Way the direct & indirect stake holders concerned with activities of ALHW are:

  • Andaman Nicobar Administration & Lakshadweep Administration.
  • Port users of Andaman –Nicobar and Lakshadweep islands including shippers, Crue members,traders,passengers,port visitors, domestic and foreign tourists,transporters,automobile drivers etc.
  • Contractors/agencies involved in providing various services in design, construction, operation and maintenance of the port structures.
  • Shipping agencies(Shipping Corporation of India Ltd, Private Shippers Association etc)
  • Directorate of Shipping Services, A & N Admn and Port Depatment, Lakshadweep Admn.
  • Citizen of India Having Concern with port activities in these islands.

STANDARD OF SERVICES PROVIDED 

Time limits given below for different day to day activities shall be maintained by all offices of the ALHW:

 

Sl.No

Activity

Maximum Time Limit

Responsibility

Controlling Authority

Fortnightly Review by

Remarks

1

Actions on All communications received through dak

6 working days

All dealing hands.

Sectional head

Divisional Heads

On ‘First in First out basis’ unless written instruction by controlling/ Reviewing Authority

2

Actions on All communications received through Fax/e-mail

3 working days

All dealing hands.

Divisional Heads

Circle officers

First in First out basis or on priority

3

Processing of bills from Technical Section/DB

7 working days

Junior Engr.

Asst Engineer

Executive Engineer

JEs & AEs shall complete verification process within 7 days from the receipt of the bill

4

Payment Of Bills from accounts

7 working days

Dealing Hand, Asst Accounts Officer/Accountant

Executive Engineer/ admn officer

Circle officers

----

5

Release of performance Guarantee & security Deposit

6 month from the date of final bill

Asst Accounts officer

DDO

Circle Officers

Unless asked to hold SD/PG in writing by any concerned authority, it will be released to the agency without their request

6

TDS Certificates

Along with release of payment

DDO

DDO

Circle Officers

 

7

Settlement of TA/LTC Bills

15 days from the receipt of the bill

Dealing hand, Asst Accounts Officer/ Accountant

DDO/Accounts officer

Circle Officers

In case of any discrepancy in the bill it shall be returned to the concerned within 7 days

8

Release of EMD of unsuccessful bidders

Within 3 working days of opening of tender

Asst Accounts Officer/ Accountant

DDO will review the EMD register at weekly interval and ensure release within 7 days

Circle Officers

In case of a discrepancy in the bill it shall be returned to the concerned within 7 days

 

NOTE:

i. Any paper/bill etc shall be processed within time limit specified above. Reviewing authority will review the status/progress on 2nd and 4th Friday of each month and take corrective and preventive actions to adhere to the schedule.

ii. Circle officers shall furnish to CE&A the list of bills pending for more than 30 days along with technical/financial difficulty.

iii. All papers shall be dealt First in- First out basis.

iv. Any matter which reviewing officer find difficult to address at this level, shall be brought to the notice of Chief Engineer & Administrator.

GRIEVANCE REDRESSAL MECHANISM

In case of any grievance following officers may be contacted according to he area of their jurisdiction. Alternatively any suggestion/grievance/feedback may be provided on line.
 

Name of the Officer Designation Juristication Telephone No  
      Office Residence
Smti, Mamta Jijith Deputy Chief Engineer - Andaman North, Middle, South Andaman, & little Andaman 03192-232504 232441
Shri,A.J. Sirsikar Deputy Chief Engineer - Nicobar All Islands of Nicobar District Except Car Nicobar 03192-284484 284230
Shri, Ramachandren Deputy Chief Engineer - Lakshadweep All Islands of Lakshadweep, offices in Kochi, Calicut, & mangalore. 04896-262351 262094
Shri, D . Sathyamoorthy Deputy Chief Engineer - Mechanical All Mechanical works, Central Stotre, & procurement including offices at Chenni & Kolkata 03192-233562 232469
Shri, A. Kuppuswamy, Administrative Officer All Administrative Matters connected with ALHW 03192-232862        -
Shri, K. Rajendren Chief Vigilance Officer A& N Islands 03192-232072       -


 

Last Update : 15-Jul-2021